Frequently Asked Questions

1. What is VIFACILUSA?

VIFACILUSA is a United States–focused online lighting and home décor brand offering modern table lamps, pendant lighting, and contemporary lighting essentials designed to elevate everyday living spaces.

We focus on quality craftsmanship, modern aesthetics, and functional designs that complement homes across the United States.

2. Where do you ship?

We currently ship within the United States only.

At this time, we do not offer international shipping.

3. How long does shipping take?

Order Cut-Off Time:
5:00 PM (Eastern Time – ET)

Handling Time:
1–3 business days (Monday–Friday)

Transit Time:
Standard Shipping: 7–12 business days

Shipping Cost:
Standard Shipping – $4.99

Delivery times are estimates and may vary due to holidays, weather conditions, or carrier delays.

4. Which shipping carriers do you use?

We partner with reliable U.S. carriers, including:

  • United States Postal Service (USPS)

  • FedEx

  • United Parcel Service (UPS)

  • UniUni

Carrier selection may vary depending on destination and availability.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

  • Use the tracking link provided in the email to monitor your shipment

  • If you do not receive tracking details within 3 business days, please contact our support team

6. Do you accept returns?

Yes. We offer a 30-day return policy on eligible items.

To qualify:

  • Items must be unused and in original condition

  • Original packaging must be included

  • Proof of purchase is required

For full details, please see our Refund & Return Policy page.

7. When will I receive my refund?

Once your return is received and inspected:

  • You will be notified of approval status

  • Approved refunds are issued within 5–10 business days

  • Refunds are sent to your original payment method

Additional processing time may apply depending on your bank or payment provider.

8. Are your lighting products safe to use?

Yes. Our lighting products are selected with safety, durability, and everyday use in mind.

We prioritize:

  • Quality materials

  • Reliable performance

  • Proper electrical standards for residential use

9. How can I contact VIFACILUSA?

You can reach us anytime:

Head Office:
333 E 38th St
New York, NY 10016
United States

Email: support@vifacilusa.com
Phone: +1 (315) 202-9675

Customer Support Hours:
Monday – Friday | 9:00 AM – 6:00 PM (EST)