Refund policy
At VIFACILUSA, we want you to be completely satisfied with your purchase.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
Return Conditions
To be eligible for a return:
- The item must be unused and in its original condition
- It must be in the original packaging
- Proof of purchase is required
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products (not due to our error)
- Final sale or clearance items
10-Day Refund Policy
Once we receive and inspect your returned item:
- Refunds are processed within 10 business days
- Refunds will be issued to your original payment method
- You will be notified once your refund is approved
Return Process
- Contact us at support@vifacilusa.com
- Provide your order number and reason for return
- Our team will guide you through the return steps
Shipping Costs
- Customers are responsible for return shipping costs (unless the item is defective or incorrect)
- Original shipping fees are non-refundable
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.
Contact Us
For returns and refunds support:
Email: support@vifacilusa.com