Shipping policy

Thank you for shopping with VIFACILUSA. We are committed to delivering your order accurately, safely, and within the estimated timeframe across the United States.

🛍️ Order Processing

All orders are processed within 1–3 business days (Monday–Friday), excluding weekends and public holidays.

  • Once your order is placed, our fulfillment team prepares it for shipment

  • You will receive a confirmation email with tracking details once your order has been shipped

📦 Shipping Time & Rates

Standard Shipping (United States Only)

  • Delivery Time: 7–12 business days

  • Shipping Cost: $4.99

Delivery timeframes apply to business days only and do not include weekends or public holidays.

Shipping times are estimates and may vary due to:

  • Weather conditions

  • Carrier delays

  • High shipping volumes

  • Incorrect shipping information

⏰ Order Cut-Off Time

  • Orders placed before 5:00 PM (Eastern Time – ET) on business days will begin processing the same day

  • Orders placed after 5:00 PM (ET) will be processed on the next business day

🚚 Shipping Locations

VIFACILUSA currently ships to addresses within the United States only.

At this time, we do not offer international shipping.

📮 Shipping Carriers

We partner with trusted carriers, including:

  • United States Postal Service (USPS)

  • FedEx

  • United Parcel Service (UPS)

  • UniUni

Carrier selection may vary depending on destination and availability.

🔎 Tracking Information

  • Once your order has shipped, you will receive a tracking number via email

  • Please allow up to 24 hours for tracking updates to appear in the carrier system

🏠 Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping details at checkout.

VIFACILUSA is not responsible for delivery issues or delays caused by incorrect or incomplete address information.

✏️ Order Changes or Cancellations

If you need to modify or cancel your order, please contact us as soon as possible:

📧 support@vifacilusa.com
📞 +1 (315) 202-9675

Please note:
Once an order has been processed or shipped, changes or cancellations may not be possible.

📦 Missing or Damaged Packages

If your order arrives damaged or is missing, please contact us within 48 hours of delivery.

  • Keep all original packaging

  • Provide clear photos (if applicable)

Our team will review and resolve the issue as quickly as possible.

🔁 Returns & Exchanges

For full details on returns and refunds, please refer to our Refund & Return Policy page.

📞 Contact Information

Head Office:
333 E 38th St
New York, NY 10016
United States

Email: support@vifacilusa.com
Phone: +1 (315) 202-9675